Terms & Conditions
Making a Purchase
All purchases must be made through Tamu Gold Bullion website at https://tamugold.com.
All purchases is confirmed only when:
- You agree this terms and conditions.
- You agree to appoint Tamu Gold Sdn Bhd as your agent (wakalah) to store and deliver all your purchases.
- Your payment is confirmed by your selected financial institution or deposited in full.
You are responsible to ensure that all information entered during the ordering is correct. We are not responsible to any loss due to incorrect entry of your information.
Delivery
We delivery all orders by courier via PosLaju on the same purchase date made before 1pm, Monday to Friday, except on public holidays. Delivery time is dependent on PosLaju. Purchases made after 1pm or on public holidays will be delivered on the next business day.
Once the dispatch confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel during delivery. Any loss claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
Refund Policy
Due to the shariah compliance requirement, we are not able to accept any refund request except for due to proven defects or due to item delivered not according to specification If for any reason you are not completely satisfied with the item you purchased, subject to our agreement, you may sell your purchased item to us at the prevailing market price, less the corresponding fees.
No refund will be made for customised items. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
Exchange Policy
We accept refund or exchange only due to proven defects or due to item delivered not according to specification. Requests for refund must be made officially to us by providing appropriate evidence. You are responsible to safely deliver the purchased item to us for refund.
We will only accept refund or exchange request within 7 (days) from the date of purchase.
Others
Prices of gold or silver and shipping rates are subject to change without notice.